I came across a page about Performance Indicators on the Ontario government’s Ministry of Municipal Affairs website. This is different from the Municipal Performance Measures. The Municipal Performance Measurement Program data is archived as the program has been discontinued. This is good from a webpage tracking point of view as the page URL will hopefully not change. With the Ministry of Municipal Affairs’ webpages having numbered URLs, pages can and do disappear. Given that performance measurement is rightly public knowledge, it is good to see that the MPMP data has been collected into one place and made available on the Ontario government’s Open Data page. Perhaps they can start publicizing the FOI requests they get as well, and related indicators (time needed to fulfill request, amount charged)?
Performance Indicators, as per the Ontario Association of Children’s Aid Societies, “can be both descriptive and numerical results that measure the performance of an important service. They can also measure efficiency, effectiveness, value for money, and client satisfaction. For example, numerical performance indicators can measure outputs such as: how much of a service was delivered, percentage of age groups, proportion of specific factors, or the cost of interventions.”
Performance Measurement is a tool used to measure, well, performance. The Government of Canada has a guide on developing performance measurement strategies.
This post will be updated.